Networking Solution

Software Solution

SOLUNET  is a service and solutions provider that specializes in developing software and technology solutions for small to midsize corporations. SOLUNET can help the user to select, implement and optimize business applications, with extensive experience and in-depth business requirement analysis

Packaged solutions with source code can be fully customized to maximize your business processes, allowing you to operate more efficiently and profitably. SOLUNET can provide customer requirement analysis, consultation, and development, for customization such as Data Entry screens, reports, web access, and core application logic.

For the business with unique requirement, where its business processes automation model do not fit into any category of packaged program, SOLUNET will develop custom tailored applications that will allow your business to accumulate information particular to its’ needs.

Contact Center Solution

With Contact Center Sourcing, we provide corporations with an end-to-end customer service approach to ensure interactions are effective in meeting your customer’s needs. This involves people, processes, technology, infrastructure and strategies to help your corporation transform into a pro-active customer centric and sales driven corporation.

Services

  • Operations – workflow and forecasting
  • Human Resource – accurate workforce scheduling
  • Knowledge base – Information dissemination
  • Quality assurance – evaluate, feedback and control
  • Learning and Development – training and up scaling
  • Technology- CRM CTI, integrated and scalable
  • Facilities – suitable location and design

Contact Center Technologies

We provide Contact Center Technologies to cater the complex requirements of today’s business interaction. Our multi-channel ( Voice, fax, email & web) telephony system offers a comprehensive interaction management in a streamlined and scalable infrastructure.

Technologies

  • Voice and Telephony Systems
  • Customer Relationship Management
  • Workforce Management

Features

  • Automatic Call Distribution
  • Interactive Voice Distribution
  • Computer Technology Integration (CTI) (screen pop,reports,scheduling,QA)
  • Interactive Recorder (outbound campaigns)
  • Interactive Recorder (recording & monitoring)